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Customer Service
 
Gascogne Paper has set up a logistics platform dedicated entirely to customers. It co-ordinates the various departments involved in managing and monitoring an order :
 
  Sales Administration : Order acceptance and monitoring

  Paper logistics and finishing : Manufacturing

  Inventory Management : Controlling inventory flows

  Preparing shipments : Optimising transportation
 
  Despatching : Transportation and deliveries
 
  Invoicing : Invoice management and monitoring
 
The logistics platform operates at the heart of the paper mill, and oversees compliance with quality, price and deadline commitments. It manages day-to-day communication with customers through dedicated contact people, who deal with all issues relating to specific customers.
 
Based on production forecasts and actual order intake, the logistics platform organises and supervises production and shipments to our customers.
 
 
 
  Head of Logistical Co-ordination / Customer Service : Aurélie ANDRES
 
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